Natures Edge Cabin

Terms & Conditions

OUR PROMISE

As a family run business, Natures EDGE Cabin strives to ensure all our guests enjoy a truly magical experience that will be treasured forever!

PRICE CHANGES

We might lower costs the closer it gets to a stay date/month if they are still available. We cannot refund you if you opt to change the date of your stay to a new date in the same month of your stay for a reduced rate.
We cannot refund you the difference if the stays around your stay have dropped. The refund fee will apply if you change for an alternate month and require a refund.

TREATMENTS

Natures Edge Cabin takes no responsibility should guests book treatments with our third party supplier. We do not take responsibility for funds or any reactions guests may have to the treatments.

LOST PROPERTY

If you have left any belongings behind, please contact us straight away. Please let us know the specific details of the item and where it is likely to be.

PERSONAL RESPONSIBILTY

Natures Edge Cabin takes no responsibility or liability for guests whilst on site, it is up to the guest to conduct themselves safely and with care whilst on the site. 
Natures Edge Cabin takes no responsibility for items on site – either in the venue or if left in guest’s cars. Natures Edge Cabin is not responsible for any vehicles on site and it is up to the drivers to drive carefully on the premises. 
Under no circumstances can Natures Edge Cabin be held responsible for injury, damages or losses to individuals, cars or items.
Natures Edge Cabin take no responsibility for persons or items around water at our venue.

YOUR BOOKING DATE

Please always check the date as soon as you get your confirmation email so you know it is correct. If you realise you need to change the date please notify us immediately by email so we can amend this for you. If you are in close proximity to the booking you may be charged a fee to move the date if its too late for us to resell it. If you book a date which passes and then you realise you had booked the wrong date, and you believe you had a date booked in the future, I am afraid you will still be charged.

INFANTS / BABIES

Unfortunately due to the nature of our venue we do not allow your little ones.

DAMAGES AND STOLEN ITEMS

If you steal any of the items from our cabin we will charge you for the items missing. If you damage the properties or our interior décor we will also charge you.
Our accommodation means the world to us and we want to ensure they are kept beautifully for all guests.

We reserve the right to ask you to leave the property or cancel any extra experiences if you are found to be damaging the venue, smoking or using drugs.
If you are found to be doing any of these and you leave the property or have experiences cancelled NO refunds will be given. We do not allow any drugs or helium canisters on site.

STAYING IN THE COUNTRYSIDE / OUTDOOR SPACES

We sometimes change the décor internally and externally at Natures Edge Cabin depending on cleaning or stylistic changes.

Please also be aware that all the spaces are open and come with gardens that are set in nature, therefore this does mean occasional instances linking to the outdoors that are out of our control. This may include leaves on pathways and slippery decked areas, birds flying about and bird calls in the morning, frogs, bird droppings outside. short power cuts, WiFi connectivity issues and rain.

Reserving dates

Sadly we do not hold any dates without funds due to high demand. Your date is not secure unless funds have been provided to confirm the date.

CANDLES

Sadly we do not allow candles inside our cabin.

CANCELLATION POLICY & REFUNDS

Check booking confirmation

Parking

At Natures Edge Cabin we offer enough space for two cars. We take no responsibility for cars or items left in cars during your stay.

INCLUDED AMENITIES & EXTRAS

Our cabin includes the following:

Kitchen

  • Tassimo coffee pods & Pukka Teas
  • Silver Spoon white & demerara sugar
  • sweeteners
  • toilet rolls
  • Fairy washing up liquid
  • dishwasher tablets
  • salt and pepper
  • cooking oil

Bathroom

  • ×2 large bath towels
  • ×2 hand towels
  • ×1 bath mat
  • Wild England Cleansing gel
  •  Wild England Shampoo
  • Wild England Conditioner
  • Wild England Body Lotion

Bedroom

  • x2 robes and ×2 pairs of spa slippers
  • 2 large grey hot tub towels
  • Soft and firm pillows
  • All bedding

Water

We take no responsibility for guests or their personal items in or around water. You enjoy the hot tub at your own personal risk. We have water features such as ponds or streams which guests must take care around.

SMOKING AND SMOKE ALARMS

We are a no smoking venue. Our cabin is fitted with smoke alarms and a fire extinguisher and fire blanket can be found under the sink. Please see below for implications if you are found to be smoking on the premises under ‘Damages and Stolen Items’.

TOWELS AND ROBES

We provide two sets of towels per person, one for the bathroom and the other for the hot tub. There will also be complimentary robes and slippers for you to enjoy during your stay.

MINIMUM STAY REQUIREMENTS

We do have a minimum two night stay requirement for booking with us.

SPECIAL OCCASIONS AND DECORATIONS

We can organise various décor or special touches to make your stay with us truly memorable. We get many requests for birthdays, anniversaries and proposals which we love to help you with! Please see our extras page to explore this in more detail. Please note if you wish to book extras, this needs to be done two weeks prior to your stay.

DECORATIONS FOR A PRE BOOKED STAY

If you have already booked your stay with us and wish to add extras on to your stay – please contact us at: info@naturesedgecabin.co.uk and we will happily arrange this for you. Please note, all extras must be booked two weeks in advance of your stay.

CONTACT TIMES ONSITE AND CONTACTING US

You will be given a contact number for when you are on site for your stay with us.

For all bookings and booking queries please email us on – info@naturesedgecabin.co.uk. Please be advised it can take up to 48-72 hours to have an email response. We do not handle any booking queries or changes via Instagram or text message.

DOGS / PETS

We are sadly a no animal venue. Please note if you do arrive with a pet you will be asked to leave.

GUESTS

We do not allow additional guests to come and visit you during your stay at this current time. Those booked to stay are the only guests allowed on the premises. Our cabin is for TWO guests only.

FOOD AND DRINK

All of our accommodation is self catering- no food is provided or available on site unless pre ordered through our third party approved suppliers.

OUR LOCATION

We are located in Alfrick Pound, Worcestershire in the UK. Post Code – WR6 5EZ. The closest train stations are in Malvern.

BOOKING CONFIRMATION EMAILS

If you make a booking online you will automatically get a confirmation email with all the details of your stay. Please check the junk folder as these will often get sent to spam.

If you do not appear to have received your email please let us know as soon as possible, either by emailing us or using the website contact box. Please include the name on the booking, date of stay, venue booked and reconfirm your email address. We can then resend you your confirmation email. If you cannot find your confirmation email with arrival details on – please contact us no later than 48 hours before your stay so we can get this re-sent to you.

CHECK IN AND OUT

Natures Edge Cabin is available to check in from 4pm. To ensure the venue is ready for you please arrive at the time of check in not prior.
Check out is 10am.

INFORMATION

In our cabin you will find a folder with full venue details inside. On arrival please read through the folder to see how everything works. We encourage you to read this in case information from your booking email has changed.

Our venue provides:

  • Private outdoor space including
  • Wood Fired Hot Tub
  • Wood Fired Sauna
  • Cinema with a selection of DVD and HDMI connection to stream over Wifi from your own devices
  • Wild Shower
  • Treatment Geodome
  • Dining Dome
  • Chill Out Dome
  • Fire Bowl
  • BBQ
  • WiFi
  • Smart TV’s in both living area and bedroom so you can log into your own netflix/prime accounts)
  • Tea and coffee making facilities
  • Robes and slippers
  • Towels for both indoors and outdoors
  • Wild England Toiletries
  • All crockery, cutlery and cooking utensils
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